This is just how Jeff Bezos writes those letters, and those letters need to be written regardless of if the public is currently discussing of how poorly Amazon

This is just how Jeff Bezos writes those letters, and those letters need to be written regardless of if the public is currently discussing of how poorly Amazon treats its employees or not. The last part about "pioneering new programs" though, that's very likely related to the public's new awareness of how frustrating it is to work there.