Or management is very receptive and they have opportunities to point out what does and doesn't work, and the things that don't work get addressed. Once somethin

Or management is very receptive and they have opportunities to point out what does and doesn't work, and the things that don't work get addressed. Once something is addressed, you tend to clear it from your mind unless the place is filled with employees who really like to hold grudges, in which case being able to instantly recall all the little wrong things might be a sign you could end up with terrible coworkers. Or having a canned answer means they've encountered this before and have an acceptable response ready to go in order to cover up greater faults. If you ask them and they immediately blurt out "Sometimes we work too hard" how honest are they being? It's no different from interviewing a prospective employee and they say "Sometimes I work too hard". Thus, an immediately prepared answer is a very unreliable indicator. Just maybe they have that answer prepared as experience has taught them to avoid being forthright about the actual problems going on, because then they'd never hire anybody. (Just playing devil's advocate. I really do think it could go either way, dependent on their personality, how their mind works, how management operates, etc.)