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The problem with push button service is that you need people interacting at the backend to make the magic happen. Those people cost money. If you try to provide
by Joeri 11y ago
The problem with push button service is that you need people interacting at the backend to make the magic happen. Those people cost money. If you try to provide apple-level simplicity at google-level prices you won't be able to afford those people. Google itself is a fine example. It works well, until it doesn't, and then you're stuck. Providing a power user interface on a consumer level product is imho a necessity if you leave problems up to the user to solve. At least it gives them a chance of getting unstuck.
- bitwize 11y agoAnd this is why people will pay Apple prices for Apple gear. If you provide a "power user interface" it's a sure sign you're trying to save $$$ by skimping on support and you don't care about the user. This goes even for professional tools; cf. Autodesk Inventor vs. AutoCAD; Visual Studio vs. editor and command line tools.