It's a well-earned reputation. The majority of all my discretionary spending goes through Amazon these days; with the exception of 1 specialty item recently, I

It's a well-earned reputation. The majority of all my discretionary spending goes through Amazon these days; with the exception of 1 specialty item recently, I can't remember the last time I had something shipped from another company. It's great that things work so well when ordering from Amazon; but what's really great is when things don't work well. They have some of the absolute best customer service I have ever dealt with. They make it so easy to return things that I never think twice about it. I had some packages disappear a few years back and they handled it so well that I told all of my friends and family about it for months.