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How do you scale decision making with regard to whether or not a job was completed to spec? What about conflict resolution in the case of a disagreement?
by mgberlin 11y ago
How do you scale decision making with regard to whether or not a job was completed to spec? What about conflict resolution in the case of a disagreement?
- theoconn 11y agoGood point. Escrow gets released if both parties submit approvals. If there is a dispute, videos of what was done are submitted to independent mediator who has final say (reviewed in house as well). The customer objecting will have to pay a small fee to object which is refunded with escrow if they are correct. Thanks for comment.