My understanding is that the Department of Education was never servicing your load, they contract that out from the beginning. If your load gets transferred. It

My understanding is that the Department of Education was never servicing your load, they contract that out from the beginning. If your load gets transferred. It happens because one of their contractors "goes away" and all the loans that contractor was servicing need to be transferred to another contractor. I wouldn't buzz in on Jeopardy with that answer, though.