Many reasons tje failed but I would say the main ones are: * Lack of a clear project leader (the project had been mandated from up high so many people wanted t

Many reasons tje failed but I would say the main ones are: * Lack of a clear project leader (the project had been mandated from up high so many people wanted the feather in their cap. I was an observer at a few meetings and they were a mess.) and nobody attached had software development experience. * No dedicated resources and the two programmers that were putting any time towards it didn't know the 401(k) industry and couldn't translate the feature requests into technical specifications. * Management mandated building it on Salesforce before any of this happened even though no department used it at all. They spent hundreds of thousands on licenses before even making a list of features. * There was no verbalized vision for the project and never a conversation about why a user would want to use it. * Banks are, in general, not the best and consumer facing technology. I wasn't part of that project but watching that happen was painful. I hope that my experience will help me avoid those issues.