I think the point is that people don't particularly care whether TE will be able to provide more stable updates, because they are fine with the current function

I think the point is that people don't particularly care whether TE will be able to provide more stable updates, because they are fine with the current functionality at the current price. Perhaps in this case TE should have done a better job of positioning the value that would come from their ability to deliver more stable updates, etc. I'm not familiar with TE, but do you think it's users would view that it was unreliable and needing regular updates or new features?