Hi bsaunder, thank you so much for the advice and encouragement! Yep I can see why the negative tone is very off-putting to many people. Had I have a chance to

Hi bsaunder, thank you so much for the advice and encouragement! Yep I can see why the negative tone is very off-putting to many people. Had I have a chance to do over I'd definitely do what you've suggested here and tackle it from the positive / lessons-learnt point of view. :) Many thanks! :)