2 ms·

I wonder where Salesforce is going to integrate MetaMind's technology. From afar, the overlapping use cases aren't obvious.

• taneq 11y ago
  "With MetaMind and Salesforce coming together, we'll be able to offer customers real AI solutions with breakthrough capabilities that further automate and personalize customer support, marketing automation, and many other business processes." They want conversational AI for phone support, cold calling, etc.
  • sologoub 11y ago
    There is a lot more than that - just reading case filed to understand what the request is about is tough. There are many ways humans can be augmented by modest AI. SFDC has so many products within their various clouds where even modest, but accurate classification could be a gold mine. Personally, I think we are fairly far away from fully conversant customer support that is fully automated, yet sounds human enough. Most people today do not yet like talking to machines.
  • collyw 11y ago
    Our company has just signed up to Salesforce. I think our management would love the idea. Whether it works or not is a totally different question.