5 ms·
Sad, but not surprising. It seems like good customer service just doesn't scale for airlines. Back to being stuck with being treated like crap by your airline
by bbarn 11y ago
Sad, but not surprising. It seems like good customer service just doesn't scale for airlines. Back to being stuck with being treated like crap by your airline, or paying less to be treated slightly crappier by your airline.
- potatolicious 11y agoEhh, I wouldn't despair just yet - Alaska itself is not a particularly big airline. I've flown with them lots and they are heads and shoulders above the legacy turdbucket of United/Delta/American. If VX had to be sold to anyone, I'm glad it's to Alaska.
- bbarn 11y agoGood to hear. I honestly hope they just treat the employees well. I flew six? times on Virgin, and the experience was always made excellent by the staff. They must be treating them very well for them to be as good at what they did.
- vinay427 11y agoI wouldn't group United/Delta/American together. From my experiences and those of most travelers I talk to, Delta is certainly a step above the other two, and American is probably second. United completely mishandled the Continental merger, and has had a host of reliability and service issues. My main gripe with Delta is their continually devaluing (without warning) miles program. Alaska, meanwhile, has one of the most widely useable miles with their many airline partners for earning and redeeming.