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i wonder how their support/service model will scale to model 3's volume. also curious to see if the model 3 will represent greater reliability for their vehicl

i wonder how their support/service model will scale to model 3's volume. also curious to see if the model 3 will represent greater reliability for their vehicles... Current level of reliability + current service model @ model 3's volume == nightmarish owner experience.

vvanders 11y ago
True Delta has been showing pretty significant gains in reliability in 2014+ models. Anecdotally currently at 26k with zero issues.
cmurf 11y ago
Including maintenance. Model S is $400 and $700 for the 1st and 2nd years. I know of no mass market car in the ~$35k price range with such high maintenance. Will the car get 10 years of software bug/security updates? 20 years? What sort of after market modifications will be allowed? Will 3rd party maintenance be permitted?
- gambiting 11y ago
  The worst thing is that Tesla can at any point decide your vehicle is no longer fit for use and disable it completely. They already do that in case of accidents - the car is completely disabled until you bring it to a Tesla dealership where it has to pass their standards to be reactivated.
  - tamana 11y ago
    Ultimately that is an issue for car insurance and an extended Warranty form Tesla.
    - cmurf 11y ago
      The extended warranty is 4 years after the included 4 years. That's 8 years. There's presently no option beyond 8 years. At the moment, Tesla literally owns the keys to the car in the form of activation, and at the moment there's no way to know what 3rd party parts or repairs are acceptable. It's also unknown what happens if a significant software problem is found after 8 years, whether there will be a software upgrade service beyond 8 years and what that will cost. In theory the car could cost less than a regular car, but a huge part of the reason why specific traditional model cars end up being inexpensively and safely maintained is the wide availability of service parts and manuals. None of that is true yet for Tesla. That's workable for a unique high end vehicle, I don't think it is for mass market.
- ryanhuff 11y ago
  You references the cost of maintenance for a Model S, but then compared to to ~35K cars. You should probably compare it to what BMW charges for a 5 or 7 Series. Also, according to Edmunds.com, a 3 Series BMW will cost you about $2,000 in annual maintenance after the 3 year warrantee expires. http://www.edmunds.com/bmw/3-series/2015/cost-to-own/ http://www.edmunds.com/bmw/3-series/2015/cost-to-own/
  - cmurf 11y ago
    Consider the list of maintenance items for a Model S, the Model 3 would hardly be any different. So it's reasonable to compare to a $35K car. And saying I should compare it to a maintenance hog of a car like a BMW isn't reasonable. Maybe it's not reasonable to compare it to my own sample size of 1 either, which is my Audi A4, which had free maintenance for 3 years, and the most expensive it got after that was one year for 60K mile service getting a new timing belt. On average it's been less than $500 a year to maintain.

vvanders 11y ago

True Delta has been showing pretty significant gains in reliability in 2014+ models. Anecdotally currently at 26k with zero issues.

cmurf 11y ago

Including maintenance. Model S is $400 and $700 for the 1st and 2nd years. I know of no mass market car in the ~$35k price range with such high maintenance. Will the car get 10 years of software bug/security updates? 20 years? What sort of after market modifications will be allowed? Will 3rd party maintenance be permitted?

gambiting 11y ago
The worst thing is that Tesla can at any point decide your vehicle is no longer fit for use and disable it completely. They already do that in case of accidents - the car is completely disabled until you bring it to a Tesla dealership where it has to pass their standards to be reactivated.
- tamana 11y ago
  Ultimately that is an issue for car insurance and an extended Warranty form Tesla.
  - cmurf 11y ago
    The extended warranty is 4 years after the included 4 years. That's 8 years. There's presently no option beyond 8 years. At the moment, Tesla literally owns the keys to the car in the form of activation, and at the moment there's no way to know what 3rd party parts or repairs are acceptable. It's also unknown what happens if a significant software problem is found after 8 years, whether there will be a software upgrade service beyond 8 years and what that will cost. In theory the car could cost less than a regular car, but a huge part of the reason why specific traditional model cars end up being inexpensively and safely maintained is the wide availability of service parts and manuals. None of that is true yet for Tesla. That's workable for a unique high end vehicle, I don't think it is for mass market.
ryanhuff 11y ago
You references the cost of maintenance for a Model S, but then compared to to ~35K cars. You should probably compare it to what BMW charges for a 5 or 7 Series. Also, according to Edmunds.com, a 3 Series BMW will cost you about $2,000 in annual maintenance after the 3 year warrantee expires. http://www.edmunds.com/bmw/3-series/2015/cost-to-own/ http://www.edmunds.com/bmw/3-series/2015/cost-to-own/
- cmurf 11y ago
  Consider the list of maintenance items for a Model S, the Model 3 would hardly be any different. So it's reasonable to compare to a $35K car. And saying I should compare it to a maintenance hog of a car like a BMW isn't reasonable. Maybe it's not reasonable to compare it to my own sample size of 1 either, which is my Audi A4, which had free maintenance for 3 years, and the most expensive it got after that was one year for 60K mile service getting a new timing belt. On average it's been less than $500 a year to maintain.