Thanks for sharing this. It's exactly as you said: we were getting bogged down because the work felt impossible. That was affecting the attitude and productivit

Thanks for sharing this. It's exactly as you said: we were getting bogged down because the work felt impossible. That was affecting the attitude and productivity of the entire team. It's amazing how much more you can do when it feels possible. The other thing is we had focused our entire 5 person dev team on helping support with bug fixes and help text / documentation for common problems. That took a while to kick in and lower the support load, but it's definitely helped!