It wasn't a crushing backlog in the sense that the number of outstanding tickets was increasing. Rather, the backlog was at a steady 250 even when they were add

It wasn't a crushing backlog in the sense that the number of outstanding tickets was increasing. Rather, the backlog was at a steady 250 even when they were adding new customers every month. All it takes for a team of people to get through 250 tickets (and completely eliminate the backlog) is to care enough to put in a concerted effort and clear them out. Makes complete sense to me that such an effort can happen in a single day.