I agree. When people talk 80% of what is said is gone within the day (whiteboard and a camera help this somewhat). Writing is a much better form of communicatio

I agree. When people talk 80% of what is said is gone within the day (whiteboard and a camera help this somewhat). Writing is a much better form of communication for longterm business health. Also IM allows async communication so you're not disturbing people who are in the flow.