3 ms·

This is an interesting case because dropping a phone is the customer's fault (and thus that action voids the Apple warranty) but based upon the videos claims, t

by r0m4n0 11y ago

This is an interesting case because dropping a phone is the customer's fault (and thus that action voids the Apple warranty) but based upon the videos claims, the refurbish process did appear to alter the overall durability of the phone. I suppose there is a risk involved with buying anything refurbished... whether from the manufacturer or not. For anyone that is interested, Apple has published a few QA and inspection processes involved with refurbishment. Would be surprising if 1. it slipped through this process 2. Apple doesn't actually perform these inspections 3. this device was deemed fit for resale under Apple's standards http://www.apple.com/shop/browse/home/specialdeals/refurbfaq_popup http://www.apple.com/shop/browse/home/specialdeals/refurbfaq... I'm still not completely convinced this was an unaltered Apple refurbished phone though (and I'm not sure we will ever know)...

bbchase 11y ago
I did repairs at an authorized store for about 5 years. It's unlikely that her customer both knew the repair history of that iPad and reported it truthfully. It's also extremely unlikely they they knew and reported truthfully whether the iPad had every been exposed to liquid while in their possession. People just usually aren't honest about these things (and who can blame them when it means the difference between a free iPad replacement and a repair that costs almost as much as buying a new one?). And no matter how clear we tried to be at my shop, we could not seem to convince customers that we were not owned and run by Apple. I can't even get my friends and co-workers to stop saying that I worked for Apple, so the fact that her customer reported to her that this iPad was replaced by a corporate Apple Store means just about nothing. Funnily enough, if her shop was an authorized repair center, it would have been trivial for her to verify the repair/purchase history. It's also really frustrating that the video is blurry when she's trying to point out the water damage. All I could make out of flux from the solder job. I also suspect, but can't say authoritatively, that the "heat damage" she pointed out was just an artifact of after-factor solder work on the board, not from the board shorting or overheating. Unless a chip is visibly burned or blown out, you really need to test it to know whether it's been damaged.

by r0m4n0 11y ago

bbchase 11y ago

I did repairs at an authorized store for about 5 years. It's unlikely that her customer both knew the repair history of that iPad and reported it truthfully. It's also extremely unlikely they they knew and reported truthfully whether the iPad had every been exposed to liquid while in their possession. People just usually aren't honest about these things (and who can blame them when it means the difference between a free iPad replacement and a repair that costs almost as much as buying a new one?). And no matter how clear we tried to be at my shop, we could not seem to convince customers that we were not owned and run by Apple. I can't even get my friends and co-workers to stop saying that I worked for Apple, so the fact that her customer reported to her that this iPad was replaced by a corporate Apple Store means just about nothing. Funnily enough, if her shop was an authorized repair center, it would have been trivial for her to verify the repair/purchase history. It's also really frustrating that the video is blurry when she's trying to point out the water damage. All I could make out of flux from the solder job. I also suspect, but can't say authoritatively, that the "heat damage" she pointed out was just an artifact of after-factor solder work on the board, not from the board shorting or overheating. Unless a chip is visibly burned or blown out, you really need to test it to know whether it's been damaged.