Automation unless the becomes the norm will never complete replace humans. For example, number of places allow you to place an order via an app, but customer wi

Automation unless the becomes the norm will never complete replace humans. For example, number of places allow you to place an order via an app, but customer with the awareness and ability to do so will just stand in line waiting. Plentiful amount of additional explains, but the point is customer, not business decide what they want, and customers often herd or group think.