The refurb was faulty. She says in the video that if it had been done properly merely dropping the device would not have broken it, and the customer wouldn't ha

The refurb was faulty. She says in the video that if it had been done properly merely dropping the device would not have broken it, and the customer wouldn't have had to get it repaired again. The distinction is between "working" and "robust." They sold a working device, but not an "Apple quality" robust device.