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Your experience is different than mine. I usually have an acceptable-to-good experience when I call a credit card company, which happens often enough. I have
by mattchew 17y ago
Your experience is different than mine. I usually have an acceptable-to-good experience when I call a credit card company, which happens often enough. I have always gotten excellent phone service from my car insurance company (Progressive). YMMV I suppose.
A medical call center like the one described in the article doesn't need to be a cost center. I could easily see them being run as standalone companies.
- tptacek 17y agoYou're right. I've gotten good results from Progressive. That's my one example. The issue isn't so much that it's impossible to run a quality call center. It clearly isn't. The issue is that call center economics are rigged to favor operations that poorly serve customers.