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We (try to) have a similar attitude about mistakes at our manufacturing facility. Even if the problem is employee did not follow instructions, the real problem
by zardo 11y ago
We (try to) have a similar attitude about mistakes at our manufacturing facility. Even if the problem is employee did not follow instructions, the real problem is that the instructions were complicated, or they were only given once, or we don't have a check in place to verify the instruction was followed. Blaming people doesn't fix things.
- nkrisc 11y agoThat's a great example. The goal is to modify behavior, and to do so you need to understand the conditions that lead to the undesirable behavior and change those conditions. Barring outright intentional malice, there's usually a good reason someone did (or did not do) something.
- ThrustVectoring 11y agoI'd phrase it as "to modify future behavior", to emphasize that absolutely nothing you do can change what happened.
- nkrisc 11y agoYes, exactly! I think that's sort of the key thing about the aviation approach. You can't change what happened so there's not much point in blaming people. Assigning blame and punishment is one way of attempting to modify future behavior, though not always effective.