4 ms·
I say this having ordered probably 1000+ times through Postmates: It's not about the merchant. It's about the delivery. Your dispatch system needs an overhaul.
by pbarnes_1 11y ago
I say this having ordered probably 1000+ times through Postmates: It's not about the merchant. It's about the delivery.
Your dispatch system needs an overhaul. It has improved again lately but there was a period of several months when not a single Postmates delivery went right for me, and I'm in SOMA, and only order from restaurants around here.
I used to be 100% Postmates, spending maybe $2k/m but now I'm this:
IF HOT FOOD REQUIRED:
IS AVAILABLE ON UBER EATS:
UBER EATS
ELSE
POSTMATES
ELSE
DOORDASH
UberEats is unfortunately a much better experience than Postmates now. :/
- bastian 11y agoI can guarantee you that we will be relentless in improving dispatch, ordering and customer service. Recent changes dropped our average delivery times. In April we will switch to an auto-accept mode for all deliveries and we will also aggressively target faster pick-up times. Sorry we've let you down pbarnes.
- pbarnes_1 11y agoEh, dispatch is hard, especially for what I guess is 95%+ food orders where the difference between happy and unhappy is 10-15 minutes. I used to work for a large courier company writing dispatch algos so... pet peeve. :)