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Hmm, wonder why they aren't using it internally. IBM moves a lot of their internal helpdesk support through IM, but far as I know, there's real people on the o
by douche 11y ago
Hmm, wonder why they aren't using it internally. IBM moves a lot of their internal helpdesk support through IM, but far as I know, there's real people on the other end of it, for all but the simplest cases.
- LoSboccacc 11y agofrom my experience every help desk question require a team just to find that one person which has the knowledge to answer, it'd be a haunting task to find all the bits around any products and place them in an actionable knowledge base XD