> Dogfooding is great, if there actually is a fix to the issue at hand. If the issue is "anonymous internet access gets abused a lot" then I'm not sure what a t

> Dogfooding is great, if there actually is a fix to the issue at hand. If the issue is "anonymous internet access gets abused a lot" then I'm not sure what a tech support guy is meant to usefully contribute to ending the dogfooding pain. The problem being solved was not "anonymous internet access gets abused a lot", it was "the mechanism we use to combat abuse is too aggressive for some segments of our users and thereby denying service to actual humans, and these challenges are invisibile to our engineers and employees because they don't browse on connections that trigger the system". As the blog post shows (and this is backed up by my experience as a user of Tor) CloudFlare significantly improved its handling of this in response. So I would say this is a success. I am sure that pressure from employees, including support guys, caused this long-running issue to finally get the attention it deserved.