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Sounds like the "old wise sage master teaching grasshopper employees a lesson" pattern. But has he such low opinions of his employee that he couldn't have simp

• Klathmon 11y ago
  I didn't see it like that at all... It was more of a "let's really feel the pain from this and try to come up with a better solution". And at the end of it they didn't. They felt the pain of having to do it for just about everything, and still couldn't come up with a better solution other than "improve the captcha system". And from there they gave some suggestions on how they could work with tor to give a better experience. Simply saying "captchas suck, find a better way" would have gotten nowhere because the people involved wouldn't personally know the pain points, they wouldn't know the exact issues, or what exactly about it was the most annoying. (was it the captcha itself, or the frequency you had to fill it out? Did it completely break some of their workflows, and what were the ways they ended up getting around those breakages, and can they prevent them? Perhaps they found the redirect page broke some browsers/software/extensions!) I would kill to have a one-on-one with a typical "user" of my products. A long sit down meeting to understand exactly what they want/need above "i want it to work better". Making your developers/staff users of your product is a great way to do that and to really internalize it.