I encounter this same thing periodically myself. I found out how to fix this, but a "normal" user will never, ever manage to get around this issue by themselves

I encounter this same thing periodically myself. I found out how to fix this, but a "normal" user will never, ever manage to get around this issue by themselves. Most of the time it seems that desktop Linux would be completely ready for mainstream, but then you encounter something like this and remember why you don't recommend Linux for your non-technical friends and relatives.