Frankly I really disagree, to ask BMW to train all it's service reps to provide source code when only a _very_ small portion of the population will be asking fo

Frankly I really disagree, to ask BMW to train all it's service reps to provide source code when only a _very_ small portion of the population will be asking for it is a bit ridiculous. Now, I can maybe see some sort of training where they basically tell them to redirect someone to a special rep.