Customer service turns out to be the weakest link for many services[1][2]. I would not be surprised at all if this were the case. [1]: http://krebsonsecurity.c

Customer service turns out to be the weakest link for many services[1][2]. I would not be surprised at all if this were the case. [1]: http://krebsonsecurity.com/2015/12/2016-reality-lazy-authentication-still-the-norm/ http://krebsonsecurity.com/2015/12/2016-reality-lazy-authent... [2]: https://medium.com/@espringe/amazon-s-customer-service-backdoor-be375b3428c4#.jhgdqc8ro https://medium.com/@espringe/amazon-s-customer-service-backd...