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> Like, I've also had much worse experiences with some competitors where I'd file a report including a possible fix (something like 'change <= to <' in soure x
by jobu 11y ago
> Like, I've also had much worse experiences with some competitors where I'd file a report including a possible fix (something like 'change <= to <' in soure x line y), and 6 months later there even hasn't ben a reply let alone a fix.
cough Apple cough ...
A few years ago I reported an issue for iOS that _never_ got a response. When I made it to WWDC 6 months after reporting it, I went the support session and ended up running into the guy that wrote the bug. He was aware of the issue, it had been reported a few times, and he gave me a workaround until they released the fix. It was nice to finally get a resolution, but the whole process was seriously fucked up. After the fix was released in the next version of iOS they closed my bug report without a single comment.
- Alupis 11y agoSounds like they're using an internal tracker not publically accessible... making the public one more of a pony show than anything. Sadly, this is common for a lot of places (they're afraid internal discussions would get negative attention if made public in some tracker).
- jobu 11y ago> they're afraid internal discussions would get negative attention if made public in some tracker That's understandable for a company like Apple. It just pissed me off that they had a workaround, possibly for months, and never bothered to respond to my report.
- AceJohnny2 11y ago> (they're afraid internal discussions would get negative attention if made public in some tracker) Mostly, they're afraid internal discussion would leak super-seekrit info about their product pipeline. You know how anal they can be about their product announcements. I mean, they get worked up about leaks like this: http://arstechnica.com/apple/2016/03/unreleased-12-inch-macbook-early-2016-shows-up-in-os-x-server-update/ http://arstechnica.com/apple/2016/03/unreleased-12-inch-macb...
- dyoo1979 11y agoYou may be underestimating the overwhelming power of spam. That is, you're attributing a fear of negative attention. That might be true, but I suspect the concern has more to do with abuse. Don't underestimate the power of abusive users who have disproportionate power.
- VonGuard 11y agoBack in the day, you could escalate a bug to the next patch by emailing steve@mac.com claiming you lost work, or can't get something done. I did this twice, and got a patch both times. Once, they literally patched iMovie over a weekend after I emailed Steve. I'd bet the teams were quite unhappy...
- recrof 11y agowell, if you order a fishmac and you don't get it, you get to the manager..