As a fellow third party seller on Amazon - I am astonished by how dysfunctional and unreliable Amazon is. I cant imagine relying on FBA for my main source of in

As a fellow third party seller on Amazon - I am astonished by how dysfunctional and unreliable Amazon is. I cant imagine relying on FBA for my main source of income because Amazon is so fickle. For example - I have had an item in reserve [1] in their warehouse since Jan 18th!! I opened a case about it on March 4th (for those following along, that's three full weeks ago...). They just keep saying "we've contacted the warehouse and will get back to you if they can find it or not." Apparently I'm supposed to accept that items I send them are unable to be purchased for over 2 months? It wouldn't be a big deal if this was an isolated incident but it's not. But people continue to sell on Amazon because that is where the customers are. [1] Reserve means an item is unable to be bought, either because it's in reserve for a customer order that hasn't shipped or its being transferred to another warehouse.