They do offer a good warranty ... the cyclone unit on our old one got so clogged up after cleaning up from some DIY that it didn't work adequately. We phoned th

They do offer a good warranty ... the cyclone unit on our old one got so clogged up after cleaning up from some DIY that it didn't work adequately. We phoned them up, they listened to the noise and diagnosed it there and then. A few days later we had a brand new cyclone unit delivered. The thing was 4 years old at that point.