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We've run on Stripe for 2 years now. Good onboarding, snappy support replies by smart people, they do what they say they'll do, good transparency when there ar
by johnnyg 11y ago
We've run on Stripe for 2 years now.
Good onboarding, snappy support replies by smart people, they do what they say they'll do, good transparency when there are mistakes, early heads up on changes. Overall, they are solid people running a solid business. We respect them and enjoy being clients of theirs.
We're a medium sized business and we run charges pretty regularly through out the day. Their status page only reports their larger outages. If you are running charges regularly, expect their end points do go down for 20 secs up to 2 minutes 2-3 times a month. Its to the point where our customer service chat knows what's going on and says things like "ask the customer to wait 2 minutes, it'll be right back". Its frustrating. We've considered setting up a fail over with spreedly and braintree but its juuuust inside the threshold of annoying enough to do all that.
That minor gripe said, I still have the Stripe afterglow because we suffered through the Auth.net days and the AMEX domination days. Stripe set us, and everybody else, free from that jazz. We're still grateful and probably always will be.
Lastly I note, if your volume merits, they will discuss alternative rates within reason.
You should go with Stripe.