4 ms·
The stop subscriptions aspect really stood out to me, I had to spend 40 minutes on the phone with that darn company to get things canceled, even though I only u
by cordite 11y ago
The stop subscriptions aspect really stood out to me, I had to spend 40 minutes on the phone with that darn company to get things canceled, even though I only used it for one day for an hour.
- sp332 11y agoIt's important to remember that just cancelling a payment method doesn't necessarily mean you're unsubscribed. If you're still getting a service, you're still on the hook for paying for it one way or another.
- The_Magistrate 11y agoIf this is true, then Privacy.com doesn't resolve this obligation. The temporary card number won't be chargeable by the merchant, but you'd still be on the hook for the renewed (and unpaid) service.
- mindslight 11y agoIt certainly changes the burden of notification. A company can setup many hoops for canceling, forcing you to go through some asinine phone tree and drone script to stop charges to your card. Whereas lacking an established payment channel, they can no longer play dumb if you eg send them a simple email to cancel.
- doomrobo 11y agoI think this is one of the best aspects of the product. The power is shifted to the customer.
- adrr 11y agoIf you signed up online, the company must provide a way to cancel online per visa rules. Check their TOS, they probably list a way to cancel online via email or whatever.
- avuserow 11y agoGot a citation on this? I'd love for it to be true, since it'll save me a lot of effort. But WSJ, for instance, requires you to cancel via phone even if you sign up online.
- adrr 11y agohttps://usa.visa.com/dam/VCOM/download/about-visa/15-April-2015-Visa-Rules-Public.pdf https://usa.visa.com/dam/VCOM/download/about-visa/15-April-2... Section: 5.9.8.2 "Provide an online cancellation procedure if the Cardholder's request for goods or services was initially accepted online"
- avuserow 11y agoNice find. From some other quick research, if there is a violation, you have to report it to Visa via phone or mail. Looks like they used to have an online form a several years ago, but it went missing. Various blog/forum posts indicate that most people have had no luck getting any sort of response from Visa via mail.