For awhile (1980s-90s), Support and QA got short-shrift in the priorities of many startups. I came into one in a Support role, and I was one of two support per

For awhile (1980s-90s), Support and QA got short-shrift in the priorities of many startups. I came into one in a Support role, and I was one of two support personnel (in the entire organization) that had any industry experience going in, making me the company's very first "Advanced Support" engineer. The rest were straight out of college (but most had degrees, at least). Q.A. was likewise seen as entry-level.