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That's the cost of a support incident handled by a live person. If you use self-service options like the knowledge base or Google then the cost is essentially z
by jschwartzi 11y ago
That's the cost of a support incident handled by a live person. If you use self-service options like the knowledge base or Google then the cost is essentially zero.
This is why many companies make it hard to call them.
- graeme 11y agoAnd is that the same across mediums...i.e. are email, chat and phone all $30 on average?