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>“‘How do we make this cost less?’ Every support case can cost up to $30 for them. You cost them a lot of money and don’t bring in a lot of revenue.” Still, “Th
by graeme 11y ago
>“‘How do we make this cost less?’ Every support case can cost up to $30 for them. You cost them a lot of money and don’t bring in a lot of revenue.” Still, “They can’t run the company without you.”
What's the actual average cost of a support request? $30 seems like it would eat up annual profits of a lot of services fairly quickly.
- jschwartzi 11y agoThat's the cost of a support incident handled by a live person. If you use self-service options like the knowledge base or Google then the cost is essentially zero. This is why many companies make it hard to call them.
- graeme 11y agoAnd is that the same across mediums...i.e. are email, chat and phone all $30 on average?