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I know people who work in enterprise customer support, on expensive software applications, that are far more complex tickets than just refunds and bug reports.
by seibelj 11y ago
I know people who work in enterprise customer support, on expensive software applications, that are far more complex tickets than just refunds and bug reports. They make good money.
Another guy I knew moved from support into being a "sales engineer", which is basically helping to sell software to the more technically minded, demo it properly, assist with integrations, etc. That's also well-paying.
Bottom-line is, if you come out of college with an English degree and want to work in tech, you need to get your foot in the door somehow, and support is an option.
- hkmurakami 11y agoI guess it's akin to wanting to join the video game industry and getting your foot in the door through QA play testing.
- dietrichepp 11y agoWell, that's one alternative to learning to code, and taking on more hours for less pay than your peers. But at least you're making games, right?
- machinshin_ 11y agoJust finish play-testing that level than rerun the PM's comments about that new level design!
- DrScump 11y agoFor awhile (1980s-90s), Support and QA got short-shrift in the priorities of many startups. I came into one in a Support role, and I was one of two support personnel (in the entire organization) that had any industry experience going in, making me the company's very first "Advanced Support" engineer. The rest were straight out of college (but most had degrees, at least). Q.A. was likewise seen as entry-level.