In context the quote isn't as damning as the headline makes it sound, but he still does sound out of touch with a) his user base b) his company's other reaction

In context the quote isn't as damning as the headline makes it sound, but he still does sound out of touch with a) his user base b) his company's other reactions to the situation c) his company's mission statement. While the rest of Google has been apologizing and fixing things and basically keeping with their image (as much as they can after they messed up so horribly), he's taking the approach of an extraordinarily stereotypical business-exec-suit-corporate-CEO-type. Blame-shifting, saying it's not that big a deal, that sort of hot air.