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If Function of Beauty's product is even 1/4th as good as their customer service was - I can see them doing very well. I saw their thread a while back and was l
by Nadya 11y ago
If Function of Beauty's product is even 1/4th as good as their customer service was - I can see them doing very well.
I saw their thread a while back and was looking to buy new hair product anyway - so went with them since what they're selling is about the same cost as what I was buying anyways.
First things first, I purposefully broke their form when it asked me for my name (entered some Japanese). It was a small matter, but that's what made it stand out to me. They could have just left it blank or went with the name they had on file for me but instead they emailed me asking what the name should be.
Then they messaged me on a Saturday to clarify one of my "goals" since it was contradicting my "hair profile". Slightly bigger matter to have my catered formula you know... actually catered to my hair and goals. Again, they could have just took my submission at its word rather than clarify with me but they chose to reach out.
If the product itself is good, they've already won me over.
- giarc 11y agoI didn't look at the site but the idea does seem pretty cool (this coming from a guy with short hair and a no name shampoo bottle that last 4 months). Are they teaming up with hair salon's at all? Those are where customers that want to spend $30 on a bottle of shampoo are located. Partner with the salons and give them a cut. They could even provide a "training session" with stylists that can then work through the profile with their customer. The stylist becomes a brand ambassador.