"The first line of defense is to make sure that people who do have a clue can get help with their problems easily without having to contact you. If all your ema

"The first line of defense is to make sure that people who do have a clue can get help with their problems easily without having to contact you. If all your emails are from wackos with hopelessly dumb questions, that means you're doing things right!" I learned something: improve my documentation, videotutorials and all until that happens.