The customer support tools is a great idea. Twitter should optimize for how their users are actually using Twitter. Other ideas: - "Enterprise Twitter" for pr

The customer support tools is a great idea. Twitter should optimize for how their users are actually using Twitter. Other ideas: - "Enterprise Twitter" for private communications and sharing status updates. Something like Yammer or Facebook at Work or even Slack, though big companies might not want a consumer brand associated with "goofing off" inside their enterprise. - Flattr-like micropayments to let people "tip" a favorite tweet. This could encourage more people to tweet as a source of income. Like PayPal, Twitter could generate interest off people's tip accounts.