4 ms·
How about UX bugs Like: 1. Messages to drivers are apparently not through uber? It seems like sending a message to a driver happens through SMS rather than t
by greggman 11y ago
How about UX bugs
Like:
1. Messages to drivers are apparently not through uber?
It seems like sending a message to a driver happens through SMS rather than through uber itself. This seems to result in driver not seeing message. Had that happen twice yesterday. Told driver exactly where I was. Driver gets lost and calls me and from conversion it's clear he never read the message.
2. Can't change your pick up point.
Ran into this yesterday. Was waiting near corner of franklin and market on market on the outbound side wanting to go to sunset area. Guy doesn't read message which specifically said turn right on market (he was on Page that lets you turn right onto market). Instead he crossed market which at that point I had to cancel the ride because it would have been another 10 minutes for him to drive the 10+ blocks to correct his mistake
That led to getting driver #2. He was coming down Gough so in the interest of making it easier for both of us I walked up to Gough. I wasn't able to change my pickup location. I messaged him that I had moved to gough and market. He called when he got to franklin and market making it clear he didn't get my message.
- Yhippa 11y agoTheir back-end switched my account with someone in London. They were able to charge trips to my account! Customer service wasn't exactly helpful either.
- csallen 11y agoIt's nuts to me that drivers (presumably) can't see your current location the same way that you can see theirs.
- malka 11y agomight be a legal issue.
- andreasklinger 11y agoif a good reason might be that they are technically prearranged rides - a prearranged ride has a defined location as start point
- jzwinck 11y agoThis very issue resulted in the Uber app telling my driver to simply stop on the side of an expressway and pick me up. I was on the other side of a fence next to that expressway, on a parallel road. But the Uber app wrongly understood which of the two parallel roads I was meant to be picked up on. If the driver could see where I was, it should have been obvious to him.
- smelendez 11y agoThis is a hard problem, though, since a lot of jurisdictions don't allow drivers to send or receive written messages, or operate phones, while driving, and the drivers often can't pull over in time to deal with a message legally. Maybe they should use text-to-speech?
- trollingineer 11y agoHow about no?
- trollingineeer 11y agoHow about no?
- iDemonix 11y agoConstructive.
- trollingineeer 11y agoYou mad, iDemonix?
- HiroshiSan 11y agoAs an uber driver, I've never had any problems messaging passengers or receiving messages. I prefer that they go through my SMS. The pick up point issue I have had on multiple occasions. Mostly it's that the customer enters a bad pick up point or the pick up point they enter for some reason on my end is a house or two down. When it's an apartment building the pick up point directs me towards the back of the building. But a lot of common sense and knowing my city well goes a long way.
- umeshunni 11y agoThis is particularly annoying when you travel abroad and the driver may not be capable of sending messages to a US phone number.
- superuser2 11y agoHave you ever actually experienced that?
- umeshunni 11y agoYes - I was visiting India last year and used Uber (ubiquitous and cheap in major cities there) and noticed that the drivers had trouble finding me. One or two of them told me that they tried to call my number (a US number on T-Mo) and their plan didn't allow it.
- deleted 11y ago[deleted]