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If the change was actually good, why would people claim it was bad? >If we had announced the change when it happened people would have said it was bad right aw

• potatolicious 11y ago
  Because some people love to be contrarian/complain. Some people love being armchair experts on things. It's the same thing every time some major website redesigns some feature - lots of consternation about how the new thing is so much worse and how this will spell the end of the website as we know it. Petitions to revert the change will be made, chain emails will be sent, the whole works. And then a week later nobody remembers this even happened, and the website's numbers stay exactly where they are/go up. Canonical example of this in my mind is Facebook. More recently when Twitter made "faves" into "hearts" - many a thinkpiece was written on Medium about this.
  • jsprogrammer 11y ago
    Yes, but by this logic, people will complain when you finally tell them, too.
    • kaishiro 11y ago
      I think the point is that by doing this you're undercutting the validity of the complaint. It feels more transparent that someone is complaining about the change after it having been explained to them when they clearly haven't noticed it in the preceding months.
• pyre 11y ago
  It's like a reverse placebo effect. When something changes, people will start going over it with a fine-tooth comb. Some of the "flaws" that they might present as problems with the new system may well have existed with the old system, but they were just overlooked / forgotten.