3 ms·
That's correct. Any customer can reach out to us at any time, with any frequency and will always get an answer as soon as possible. The difference is 24/7 emer
by jobvandervoort 11y ago
That's correct. Any customer can reach out to us at any time, with any frequency and will always get an answer as soon as possible.
The difference is 24/7 emergency support, which is a line that will literally wake up our engineers (in the off chance that no one is available) in cases of emergency.
With premium support you also get a dedicated engineer, which helps if you have a more complex setup; Training; Live upgrade assistance and HA support.