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I think it's great they are dropping the price for smaller teams, but there will be some huge price increases for some companies. The examples they give all inc

I think it's great they are dropping the price for smaller teams, but there will be some huge price increases for some companies. The examples they give all include the 50% discount so the 100 user with support will actually end up costing $13,800 instead of the $4,900 that they would be currently paying after the initial discount ends.

giancarlostoro 11y ago
Premium Support, regular support comes with GitLab EE by the looks of it. You technically still get support without paying for Premium Support, you're just not "top priority." Update Disclaimer: I don't work for GitLab, I'm just assuming based on what the pricing page states.
- jobvandervoort 11y ago
  That's correct. Any customer can reach out to us at any time, with any frequency and will always get an answer as soon as possible. The difference is 24/7 emergency support, which is a line that will literally wake up our engineers (in the off chance that no one is available) in cases of emergency. With premium support you also get a dedicated engineer, which helps if you have a more complex setup; Training; Live upgrade assistance and HA support.
qznc 11y ago
That explicitly seems to be the goal: "We want to charge more for 24/7 support"