Ah, the classic "try turning off your router for 60 seconds" because consumer routers are not reliable. However, they usually don't listen to the end user stat

Ah, the classic "try turning off your router for 60 seconds" because consumer routers are not reliable. However, they usually don't listen to the end user stating what procedures have already been completed. It seems like everything would fair better if they just pinged the modem the moment the user identified themselves to get initial diagnostics.