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That's awful, I'm sorry you experienced that. It's no use to you now, but if you had gotten that message to me, I would have walked over to SRE / Support and w
by boulos 11y ago
That's awful, I'm sorry you experienced that. It's no use to you now, but if you had gotten that message to me, I would have walked over to SRE / Support and we could have reset your quotas (I assume that's what you mean by "Took the app down for a day").
Disclaimer: I work on Compute Engine not on App Engine.
- michaelbuckbee 11y agoI appreciate that you'd be willing to do that, but the fact that it's necessary to get a human (even a technical and helpful one such as yourself) involved to deal with this is a big red flag.
- boulos 11y agoTo be clear, the person he reached should have reset / gotten the quota reset (if that's the root cause). There's often a human needed when something goes sideways, which is why we have paid support for Cloud - cloud.google.com/support. The issue is that he reached a human, and it didn't fix his problem. So like I said, sorry! (but I think it's okay to rely on humans fixing things like this)
- ionwake2 11y agoI had to log in with my other account ( as I have the 'get back to work blocker' appearing on my other one). I just want to say, this happened a year ago, and things may have changed. I just had to make the statement as it hit close to home and Ive never mentioned it previously. Hopefully there is a system/warning in place so apps arent taken down, without warning like this, when transitioning from a free to a paid account ( I think it was to do with the quotas like you said). All the best and thanks for the reply.