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In essence once a grain for rocket.chat is set up, what non-ephemeral url should be used for users to connect from their rocket chat client (either desktop or m
by mxuribe 11y ago
In essence once a grain for rocket.chat is set up, what non-ephemeral url should be used for users to connect from their rocket chat client (either desktop or mobile)?
I tried the grain's url, the "share with others" url, etc...But none work via rocket chat's clients. I did find the following discussion: https://github.com/RocketChat/Rocket.Chat/issues/1352 https://github.com/RocketChat/Rocket.Chat/issues/1352
...Again, I'm just not understanding what url i can share for my family to use - via for example mobile device - to connect/chat on this grain (whether i kill my browser sessions or not).
Sorry i didn't mean to make this almost a support inquiry. Maybe a simple note displayed upon creation of the grain like the following would help: "Hey, you just created a rocket chat grain, if your users are going to connect using one of rocket chat's clients, they need to enter this following url: xyz12300d64bnfnskdfnfgi3o45titj34.oasis.sandostorm.io/whatever/rocketchat/whatever/2342342r". And you can imagine if you look at your "abandon logs"; how many other users try your service, can't figure out how to connect to it for a particular app (again we're talking typical, non-techie users), and then never come back? Again, my comments are coming from a fan of yours. ;-)
- kentonv 11y agoAh, the problem is that Rocket.Chat's client apps actually don't work with the Sandstorm app right now; it's only accessible in the browser. That's definitely something we're trying to get the Rocket.Chat team to fix, as you can see in that bug thread.
- mxuribe 11y agoGot it, thanks. Yeah, not specific to only rocket.chat, I think you will win more clients if you clarify - maybe in the intro text for each app? - that the app is designed currently for "in browser" use, etc. In any case, thanks a bunch for this clarification! You guys keep rocking on!!