3 ms·

If I could deal with Amazon customer service instead of Comcast, I definitely would. If I had any sane option other than Comcast for internet service (i.e. not

by Arcsech 11y ago

If I could deal with Amazon customer service instead of Comcast, I definitely would. If I had any sane option other than Comcast for internet service (i.e. not satellite), I would jump ship in a heartbeat, even if it meant paying twice as much. Every time I've had to contact their customer service, they act like the issue is my fault, then try to sell me a bunch of shit I don't need or want, then insult me again when they eventually get around to actually fixing the issue.

13of40 11y ago
I finally switched from Comcast to another provider and I get the same service now for half the price. It wasn't customer service that drove it, it was their predatory attitude toward offering deals to keep me onboard, then gradually increasing the price of my service. When I left, I called to cancel my service, and they sent me for a 10-minute conversation with a "customer loyalty rep" or some such thing, who wouldn't even give up when I made it clear that the other company's box was already installed and working in my house.
- beeboop 11y ago
  Just tell them you're moving out of the country. Zero attempts to upsell or retain. Worked 5/5 times for me.
  - tekklloneer 11y ago
    They started pressing me to see if I had a friend I could transfer service to.
roflchoppa 11y ago
thats the first thing that i thought of too, why would i want to mix my really good experiences with amazon, with the potential of shit that is comcast. I also just realized as i am typing this, that im a business client, and dont have a consumer channel.
sosborn 11y ago
> they act like the issue is my fault They absolutely shouldn't do this, but I bet that the vast majority of issues they handle are indeed the customer's fault.
- cordite 11y ago
  Ah, the classic "try turning off your router for 60 seconds" because consumer routers are not reliable. However, they usually don't listen to the end user stating what procedures have already been completed. It seems like everything would fair better if they just pinged the modem the moment the user identified themselves to get initial diagnostics.
- Arcsech 11y ago
  For what it's worth, the issues in question were: 1) When they turned off my service a month after I moved into my new place, because they had somehow gotten the "moving from" and the "moving to" addresses backwards, despite repeatedly confirming this when I went to transfer service. I honestly don't know why it ever worked in the first place. 2) When they turned off my service when they suddenly decided that my modem, which was purchased new from Amazon and had worked for more than a year previously, had a MAC address associated with their low-income program and couldn't be used on my plan. 3) When their system forgot my account exists (I literally had to create a new one), leading to me being unable to pay my bill.
  - sosborn 11y ago
    Wasn't trying to imply that your issue was your fault.

by Arcsech 11y ago

13of40 11y ago

I finally switched from Comcast to another provider and I get the same service now for half the price. It wasn't customer service that drove it, it was their predatory attitude toward offering deals to keep me onboard, then gradually increasing the price of my service. When I left, I called to cancel my service, and they sent me for a 10-minute conversation with a "customer loyalty rep" or some such thing, who wouldn't even give up when I made it clear that the other company's box was already installed and working in my house.

beeboop 11y ago
Just tell them you're moving out of the country. Zero attempts to upsell or retain. Worked 5/5 times for me.
- tekklloneer 11y ago
  They started pressing me to see if I had a friend I could transfer service to.

roflchoppa 11y ago

thats the first thing that i thought of too, why would i want to mix my really good experiences with amazon, with the potential of shit that is comcast. I also just realized as i am typing this, that im a business client, and dont have a consumer channel.

sosborn 11y ago

> they act like the issue is my fault They absolutely shouldn't do this, but I bet that the vast majority of issues they handle are indeed the customer's fault.

cordite 11y ago
Ah, the classic "try turning off your router for 60 seconds" because consumer routers are not reliable. However, they usually don't listen to the end user stating what procedures have already been completed. It seems like everything would fair better if they just pinged the modem the moment the user identified themselves to get initial diagnostics.
Arcsech 11y ago
For what it's worth, the issues in question were: 1) When they turned off my service a month after I moved into my new place, because they had somehow gotten the "moving from" and the "moving to" addresses backwards, despite repeatedly confirming this when I went to transfer service. I honestly don't know why it ever worked in the first place. 2) When they turned off my service when they suddenly decided that my modem, which was purchased new from Amazon and had worked for more than a year previously, had a MAC address associated with their low-income program and couldn't be used on my plan. 3) When their system forgot my account exists (I literally had to create a new one), leading to me being unable to pay my bill.
- sosborn 11y ago
  Wasn't trying to imply that your issue was your fault.