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Thanks for the feedback. I'd love to know what were the specific usability problems you ran into. Documentation is great but if we can eliminate the confusing p

by kentonv 11y ago

Thanks for the feedback. I'd love to know what were the specific usability problems you ran into. Documentation is great but if we can eliminate the confusing parts entirely that's even better. Rocket.Chat in particular does have some rough edges that we're aware of and working with them to fix.

mxuribe 11y ago
In essence once a grain for rocket.chat is set up, what non-ephemeral url should be used for users to connect from their rocket chat client (either desktop or mobile)? I tried the grain's url, the "share with others" url, etc...But none work via rocket chat's clients. I did find the following discussion: https://github.com/RocketChat/Rocket.Chat/issues/1352 https://github.com/RocketChat/Rocket.Chat/issues/1352 ...Again, I'm just not understanding what url i can share for my family to use - via for example mobile device - to connect/chat on this grain (whether i kill my browser sessions or not). Sorry i didn't mean to make this almost a support inquiry. Maybe a simple note displayed upon creation of the grain like the following would help: "Hey, you just created a rocket chat grain, if your users are going to connect using one of rocket chat's clients, they need to enter this following url: xyz12300d64bnfnskdfnfgi3o45titj34.oasis.sandostorm.io/whatever/rocketchat/whatever/2342342r". And you can imagine if you look at your "abandon logs"; how many other users try your service, can't figure out how to connect to it for a particular app (again we're talking typical, non-techie users), and then never come back? Again, my comments are coming from a fan of yours. ;-)
- kentonv 11y ago
  Ah, the problem is that Rocket.Chat's client apps actually don't work with the Sandstorm app right now; it's only accessible in the browser. That's definitely something we're trying to get the Rocket.Chat team to fix, as you can see in that bug thread.
  - mxuribe 11y ago
    Got it, thanks. Yeah, not specific to only rocket.chat, I think you will win more clients if you clarify - maybe in the intro text for each app? - that the app is designed currently for "in browser" use, etc. In any case, thanks a bunch for this clarification! You guys keep rocking on!!

by kentonv 11y ago

mxuribe 11y ago

In essence once a grain for rocket.chat is set up, what non-ephemeral url should be used for users to connect from their rocket chat client (either desktop or mobile)? I tried the grain's url, the "share with others" url, etc...But none work via rocket chat's clients. I did find the following discussion: https://github.com/RocketChat/Rocket.Chat/issues/1352 https://github.com/RocketChat/Rocket.Chat/issues/1352 ...Again, I'm just not understanding what url i can share for my family to use - via for example mobile device - to connect/chat on this grain (whether i kill my browser sessions or not). Sorry i didn't mean to make this almost a support inquiry. Maybe a simple note displayed upon creation of the grain like the following would help: "Hey, you just created a rocket chat grain, if your users are going to connect using one of rocket chat's clients, they need to enter this following url: xyz12300d64bnfnskdfnfgi3o45titj34.oasis.sandostorm.io/whatever/rocketchat/whatever/2342342r". And you can imagine if you look at your "abandon logs"; how many other users try your service, can't figure out how to connect to it for a particular app (again we're talking typical, non-techie users), and then never come back? Again, my comments are coming from a fan of yours. ;-)

kentonv 11y ago
Ah, the problem is that Rocket.Chat's client apps actually don't work with the Sandstorm app right now; it's only accessible in the browser. That's definitely something we're trying to get the Rocket.Chat team to fix, as you can see in that bug thread.
- mxuribe 11y ago
  Got it, thanks. Yeah, not specific to only rocket.chat, I think you will win more clients if you clarify - maybe in the intro text for each app? - that the app is designed currently for "in browser" use, etc. In any case, thanks a bunch for this clarification! You guys keep rocking on!!