3 ms·

Knowleey – auto updating FAQ page

9 points by harisb2012 11y ago

jfaucett 11y ago
It will be interesting to see how the pricing plays out with this product. Creating an "auto-updating FAQ" that has all these features is (alotting for generous planning/test/etc) about a 1 week task in most stacks for any experienced developer, so avg dev at $50 per hour times 40 hours devtime thats a max value of $2000. A year of this service is $600. So thats a savings of $1400 over the first year, but with decrementing savings over time. An "auto-updating FAQ" that just pulls in a github markdown faq after a push, and inserts it into your site periodically is a max 1 hour task ~$50 dollar expense. I like the idea. I think the pricing is way too high, but that's something they'll just have to test and iterate over to get it right. I wonder who the actual target users are? It seems too pricey for bootstrapping start-ups and too informal for enterprise. I also feel this page: http://knowleey.com/how-it-works http://knowleey.com/how-it-works, needs some work. This is your main selling point and I can't even see what the product looks like in any tab but the first one. Anyway, these are just my rambling thoughts. I definitely wish them all the best and hope it works out.
- harisb2012 11y ago
  Thanks for your feedback! Well, that's why 2 months trial is there. This is the thing which frustrated me a lot, as I am web developer. I hate creating this shit over and over again. So that's why.
edoceo 11y ago
I was just looking for something like this - building my Nth FAQ page. The pricing seems a bit steep - its more than a VPS - and even more for added languages and themes! I'd buy at $10/mo ($100/yr) - if it included languages (not via subdomain)
- harisb2012 11y ago
  Can you send us an email at support@knowleey.com and I'm sure we can find a way to work together!
  - edoceo 11y ago
    No. You should contact me if you want my business. That's how it works.
mchahn 11y ago
Do any customer support packages already do this? Of course they cost a fortune.
- harisb2012 11y ago
  Yeah, they do, but we focus primary on knowledge bases, not whole end-to-end support.

9 points by harisb2012 11y ago

It will be interesting to see how the pricing plays out with this product. Creating an "auto-updating FAQ" that has all these features is (alotting for generous planning/test/etc) about a 1 week task in most stacks for any experienced developer, so avg dev at $50 per hour times 40 hours devtime thats a max value of $2000. A year of this service is $600. So thats a savings of $1400 over the first year, but with decrementing savings over time. An "auto-updating FAQ" that just pulls in a github markdown faq after a push, and inserts it into your site periodically is a max 1 hour task ~$50 dollar expense. I like the idea. I think the pricing is way too high, but that's something they'll just have to test and iterate over to get it right. I wonder who the actual target users are? It seems too pricey for bootstrapping start-ups and too informal for enterprise. I also feel this page: http://knowleey.com/how-it-works http://knowleey.com/how-it-works, needs some work. This is your main selling point and I can't even see what the product looks like in any tab but the first one. Anyway, these are just my rambling thoughts. I definitely wish them all the best and hope it works out.

harisb2012 11y ago
Thanks for your feedback! Well, that's why 2 months trial is there. This is the thing which frustrated me a lot, as I am web developer. I hate creating this shit over and over again. So that's why.

edoceo 11y ago

I was just looking for something like this - building my Nth FAQ page. The pricing seems a bit steep - its more than a VPS - and even more for added languages and themes! I'd buy at $10/mo ($100/yr) - if it included languages (not via subdomain)

harisb2012 11y ago
Can you send us an email at support@knowleey.com and I'm sure we can find a way to work together!
- edoceo 11y ago
  No. You should contact me if you want my business. That's how it works.

mchahn 11y ago

Do any customer support packages already do this? Of course they cost a fortune.

harisb2012 11y ago
Yeah, they do, but we focus primary on knowledge bases, not whole end-to-end support.